Performance Operations
The Performance Operations consortium includes:
- Operations and Management Consultants
- Information Technology Professionals
- Process Automation Engineers
- Professional Development/Teambuilding Specialists
Optimizing
the way operations, people and technology work together to
achieve
lasting results
We believe that consulting and
teambuilding without the
context of a real world, practical objective yields temporary results. We have also found
that technology projects will fail, even if applied with the appropriate skills and experience,
without addressing the fit to operations processes and the human aspects of those using
the system.
Gene Kaplan, the principal consultant of the Performance Operations group,
delivers lasting results by improving the state of alignment between client
operations, teams and technology.
Accomplishing long term lasting results while
implementing technology which achieves specific business objectives is what sets
Performance Operations apart.
The Performance Operations team provides:
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Management Consulting
with a context |
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Technology Project Planning and Execution |
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Information and Process Automation Systems
Integration |
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Teambuilding and
Improved Team Communications |
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Leadership and
Personnel Development |
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Applied technology which your team maintains |
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Practical
solutions which work! |
Members of the Performance Operations consortium team up in different ways as
required to meet each client's specific needs. This provides the client
organization the benefits of specialists without the overhead, lack of accountability and
inefficiency of a large consulting organization.
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Our Unique Approach
The Performance Operations approach is unique:
- Systems implementation by the client team, not by a third party
solution provider
- Professional development of the client team while
achieving specific technology project and business goals
- Client team learns by doing instead of by listening to
a consultant
- Success defined by client results
- Users who really understand and have ownership in technology solutions
because they were part of the process of designing/selecting and implementing
the solution
- Client Teams who can sustain the result because they have learned how to
address change and implement systems
- Technologists who can maintain technology solutions because they developed
the solution themselves
- Capabilities including Information Technology, Process
Automation, Management Consulting and Human Communications and
Teambuilding.
See more about our uniqueness on our Consulting Page and more
on specific IT and Process Applications and Capabilities on our
Applications and Technology
page.
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Why Solutions Fail
Many technology systems provided by systems integrators and other types of solution
providers fail to meet the end user's ultimate objectives.
There are many reasons for this, some of which are discussed
in our white paper "Why Technology Projects Fail", available on our
White Papers Page.
After over 20 years and more than 200 very successful systems implementations
and operations improvements for all sizes
of manufacturing organizations, we have found that the human component of
projects is not thoroughly accounted for by most solution providers.
The human component includes the:
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People who have to use and support the system |
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Factions in the client team who don't understand
or agree with the goals |
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Lack of focus on solving the right problem in the first
place |
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Corporate versus plant and
lack of cohesion across departments |
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Alignment between the work flow and the technology solution |
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Humans as critical components in technology
systems |
See also our unique storyboarding approach to developing technology solutions
which are designed specifically to coordinate with the operator's work flow on
our Methods page.
See the white paper "The Human Element in Project
Success", available on our White
Papers Page for more on this topic.
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The Performance
Operations Bottom Line
The bottom line is that many end users end up continually
spending on technology and people without achieving meaningful results.
Our
focus with any engagement is to:
- Develop an understanding of and/or challenge the business vision and
mission
- Clearly and concisely define the goals of the specific project
- Meet the goals in the specified timeframe
- Develop the client team so that future goals can be
achieved with little or no outside assistance
- Significantly improve the human communications
capabilities of the client team to the benefit of the client organization
overall
- Leave the client team with a sustainable success
- Immediately start getting results by implementing in
phases
Performance
Operations -
delivering results by strengthening
your team instead of traditional consulting services or classic systems
integration.
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